Reporting and the Report Management

Any types of reports can be created, managed and executed via the tile reports:

• Classic accounting reports for cost allocation
• Statistical reports regarding the measurement of accessibility, trunk utilisation and voice quality and
• Deletion rules for the automatic deletion of call data

The report management view shows all reports in a list including information about the type, the owner, the creation date and the date of last modification. Using the context menu, you can open a report configuration and change its parameters, create a duplicate, use the report as a template for a new report, delete or execute the report.

The Possibilities to execute and automatically distribute Reports

A report can be executed in different ways.

• Directly from within the report management view via the context menu of an entry
• Directly from within the properties window of a report (see section "creating a new accounting report")
• Automatically via a report scheduler
• Statistics: via the dashboard

If you want a report to be executed automatically, you must first specify a time scheme in the report configuration on the "automatic execution" property page. On the one hand, define when and in what time intervals the report is to be executed and, on the other hand, define the format for the output on the "output" page. Both configuration options are described in detail in the following sections.

Once you have defined that a report is to be automatically distributed to various recipients, you must of course define on what way. Below different ways to do this:

• Sending the report by email (as attachment)
• Filing and provision for downloading the report in the recipient's personal Web Suite mailbox.
• Storing the report on the file system (not recommended. Data protection!)

Accounting Reports

The basic difference between accounting reports and statistical reports is that in the accounting reports, the data is always displayed in table form. The table columns, the header and footer areas and the layout of the report are determined by so-called forms, which are referenced when the report is configured. By the accounting reports the call charges and the call duration are essential, and a distinction is made between total reports and detailed reports. In the detailed reports, individual call data records and individual fields are issued, whereas in total reports, the call data records and their fields are only issued as “totals”. What the totals refer to must be specified in the report: there are sums per organisation chart level, per distance zone or per target number.

Example of a detailed report:

Example of a department level total report

Total report based on target numbers (customer numbers)

Creating a new accounting-report

Go to the report management view and click on the "+" symbol in the toolbar, and then select "accounting report".

A wizard for the configuration of the new report will open. On the first page "Form", the field "contents of the lines" is used to define whether the report should be a total or detailed report. Have a look to the preview to see what the report will look like with the parameters defined on this page. The selected form is important here. The form is used to define both the table contents (column fields) and the layout (header and footer) of the report. The UC-Analytics is delivered including a number of ready-made forms. See if you can find a suitable form. If not, it is possible to modify an existing form or to create a new form from scratch. To do this, the Form Editor can be used in the administrator tool.

First of all, within the field "contents of the lines"  choose whether it should be a total or a detailed report. For the total reports, you define the basis on which the total is to be calculated (organisational chart level, target number, distance zone):

From "sums total company" to "sums classifiers" the totals are based on the organisation chart levels. For instance, totals per department. By "sums zone/business", the number of calls to the individual zones (city, near-distant, international ...) is added up. By "sums of customer numbers", a sum is calculated and displayed for each external customer telephone number. In order to form totals per customer number, the customer numbers and the customer names must be made known via an import file. If you have selected the option "sums of customer numbers ", you also specify the import file on this page.

After you have determined the report type in "contents of the lines ", please select a form that suits your requirements.

Now go through the complete configuration of the report by paging to the next page with "next". In the help bar on the right side, each parameter and option is described thoroughly. Please look at the examples in the next section. Here each configuration step and parameters for specific examples are explained in detail.

When you have finished the configuration, you can save the report configuration with "accept" and then use the button "start execution/preview" to execute and view the report in the same window. Alternatively you can download the report as a PDF or CSV file. With "start execution/execute immediately" the report is issued in the output channel as defined on the "output" page.

The configuration wizard contains fewer configuration options than the properties dialog that appears when you re-open the report configuration. Normally, the configuration options of the wizard are sufficient.

Example 1: Itemized Bill of Business Calls for each Department (3rd Organisation Chart Level) to each Department by Email

Goal: to create one report that will be executed for all departments. The report should display single business calls with date/time, destination number, city name, duration and costs for each employee in the various departments. Every supervisor should receive the report concerning his/her department as PDF via email.

To create a new report, open the report management window and click on the "+" symbol on the left hand side in the toolbar and then select the entry "accounting report". The wizard for configuring the report will open.

Page "Form": To obtain a report for itemized bills (shows every single call in detail), choose the entry "detail communication" in the field "contents of lines" on the first page. You can use the field "form type" to select the form for the report. You can see a corresponding preview of the selection in the form preview. Use the field "new page by" to specify on which organisational level the report should be summarised. The "recipient" of the report is defined at the same time. Since we want to generate a report for each department, select the organisational chart level "department" in the field "new page by". If you leave this field at "entire company", you will receive one report of all subscribers. The "group by" field allows you to select "subscribers" to specify that the call data for each subscriber is listed in blocks and the "subtotal per group" option displays a subtotal of the call charges and call duration for each block.

Leave the other fields like they are and continue with "next ".

The “change on execution" option

With the option "change by execution" it can be set that the settings on the displayed page may be changed if the report is executed via the Quick Start Bar. Background: There is a claim that only certain user groups (e.g. administrators) may create and configure reports. These reports are then released to the users via assignment to specific report groups. These users can run reports only through the quick start bar, they don't habe access rights to open a report in the report management window. To prevent these users from having access to all configuration items, only certain configuration options can be enabled, such as changing the report period (date page).

Page "Organisation Chart": next, select the departments to be included in the report. You can also select a superior level (here "sales"), all elements below this level will then automatically be included in the report. In the first page with the option “new page by” you have defined on which organisation chart level the report is to be carried out.

Page "Date": Select the date range here. If you want to run the report automatically and regularly by schedule, please select a generic date such as "last month".

Page "Articles": On the page "articles" you can define the call type you want to evaluate. Since we only want to see the business calls in this report, we only tick the box "business call".

Page "Filter Tel.": On these two pages you can define the call directions relevant for the report, the distance zones, which trunk lines the calls were made via, and the used network carrier tariff. Since we only want to look at the calls that cause costs, select "external outgoing calls" and "use all distances" as relevant call direction. You could use the distance zones to define a report that for instance only considers international calls. Leave the other filter options at their default values.

On the "Filter Tel. II" page you will find a selection of "call markers", if the use of "call markers" is enabled via the basic settings in the administration tool. A call marker can only be defined via the administration tool and is a filter for the total amount of data records. For example, one filter can be defined for calls that last longer than X seconds, and another filter for calls that are more expensive than X €. If several call markers are selected, then each one is applied individually for the total amount of data records. A combination of several call markers is thus considered an OR and not an AND of the individual filter conditions. If, in addition to the call marker filters, additional filter criteria have been defined on the page "options", the call markers filters are applied first and based on that dataset the criteria of the options page are appied.

The use of call markers is only useful in certain cases. Usually the filter options under options are sufficient. This setting is therefore not displayed in the wizard when creating a new report, but only in the properties dialog of the report when opening the report via report management window. 

Page "Output": Here one can specify in which form the report is to be generated, as a PDF or CSV file, and in which way the report is to be delivered. We want the report to be sent by email to each of the departments selected in the organisation chart. We do not want to create a separate report for each department, but the report should be generated automatically for each department (each department within the organisation chart selection) and sent to the respective supervisor. A report is generated for each department via one singel report configuration.  To achieve this on the page form we set the option page new on departments. You can now explicitly specify a recipient for the issue, who should receive the report, or you can set the option "to invoice recipient". If you choose this option, the report is sent to the e-mail address defined in the corresponding organisational chart element for which the report is to be created. Here it is the email address of the manager that is defined in the organisation chart elements of the departments (field "Email Address" in the property page of the organisation chart element). In this way, the reports can be sent automatically to the correct "invoice recipients". For the email body you could indicate a text file in the field "email text", whose content would be used as email text in the body of the mail. If no email subject is selected, the name of the report will be used. With the option "issue all invoice recipients in one file" we could achieve that all reports would be generated in one file again. This option only makes sense if the report is going to one recipient.

Page "Options": In options you can define certain conditions for individual lines – or entire pages – not to be issued or exclusively issued. We want our report to contain only lines that are relevant for cost allocation. Therefore we set the option "Do not issue line if amount is 0 or less". This ensures that calls that do not cost anything are not displayed.

Page "Schedule": In order for the report to be executed automatically, we have to activate the option "execute automatically" on the page "Schedule" and define in which cycle the report should be executed and when the next execution should start.

Page "Name": Last but not least, the report must be given a descriptive name (this is also used as email subject if no subject is explicitely is set). The field "owner" can be used to specify whether the report can be accessed by other UC-Analytics users or if it is only available for the user currently logged in. If the option "Show in Quick Launch Bar" is selected, the report appears in the quick launch bar under the corresponding group selected in the "in group" field.

Click "apply" to save the report. You can view the result as a preview by clicking the "start report" button and then "preview" - this will start the preview of the report which is displayed directly in this window.

If you want to change the configuration of the report afterwards, you can do this by going to "properties" in the report management via the context menu or by double-clicking the report in the list, to open the properties window directly.

Example 2: Total of Business Calls for each Subscriber per Cost Centre, made available via the Web Suite Post Box

Goal: A report is to be created and executed for each department. The report should display the business calls as a total (duration and amount) for each employee in the various departments. Every department manager should have the report for his/her department available to download via the Web Suite post box.

To create a new report, go to the report management and click on the "+" symbol in the top left corner of the toolbar and then select the entry "accounting report". The wizard for the report configuration will open.

Page "Form": To get a report with totals per subscriber, select "total(s) subscriber(s)" in the field "row contents" on the first page. You can use the field "form type" to select which form to be base for the report. You can see a corresponding preview of the selection in the form preview. Use the field "new page by" to specify the organisational level on which the report is to be summarised. The "recipient" of the report will also be defined. Since we want to generate a report for each cost centre, select the organisational chart level "cost centre" in the field "new page by". If you leave this field at "entire company", you would receive one report of all subscribers. In the field "group by" you use the "department" selection to specify that the call data is listed in blocks for each subscriber. With the "subtotal per group" option, a subtotal of the number of calls, call duration and costs are displayed for each block.

We leave the other fields as they are and continue with "Next >".

Seite Organigramm: wählen Sie als nächstes auf der Seite "Organigramm" das oberste Element aus. In diesem Fall werden alle Kostenstellen im Organigramm berücksichtigt. Auf welcher Organigramm-Ebene die Auswertung gemacht wird, haben Sie im ersten Dialog über das Feld "Seite neu bei" definiert.

Page organisation chart: Select the top element on the "organisation chart" page to consider all cost centres in the organisation chart. In the first dialog, using the field "page new by" you have defined which organisation chart level the report is based on.

The configuration of the page date, article, filter phone, options, execution plan and name corresponds to the configuration from the first example. Since we do not want to send this report by email, but to the Web Suite post box of the respective users, we have to make the appropriate configuration on the output page:

Seite Ausgabe:  Auf der Seite "Ausgabe" können Sie nun zum einen festlegen in welcher Form der Report generiert werden soll, als PDV oder als CSV Datei und zum anderen auf welchem Weg der Report zugestellt werden soll. Wir wollen, dass der Report an das WebSuite Postfach des Kostenstellenverantwortlichen der jeweiligen Kostenstellen versendet wird. Dafür wollen wir nicht für jede Kostenstelle einen eigenen Report anlegen, sondern dieser Report soll automatisch für jede Kostenstelle (innerhalb der Organigramm-Auswahl) generiert und an den jeweiligen Kostenstellenverantwortlichen an das WebSuite Postfach versendet werden. Dass über eine Auswertungskonfiguration jeweils ein Report für jede Kostenstelle generiert wird, haben wir erreicht indem wir auf der Seite "Formular" die Option "Seite neu" auf "Kostenstellen" gesetzt haben. Für die Verteilung der Reporte kann man hier nun für die Ausgabe einen Empfänger explizit angeben oder man setzt die Option "An Rechnungsempfänger". Wählt man diese Option, so wird der Report an das WebSuite Postfach des Anwenders mit der Email-Adresse versendet, die im entsprechenden Organigramm-Element eingetragen ist, für die der Report erstellt werden soll. Hier die Email-Adresse des Kostenstellenverantwortlichen die im Organigramm-Elemente der Kostenstellen eingetragen ist. Auf diese weise kann man die Auswertungen automatisch an die entsprechenden "Rechnungsempfänger" versenden. Für den Email-Body könnte man im Feld "E-Mail Text" eine Textdatei angeben, deren Inhalt als Text im Body der Nachricht verwendet werden würde. Die Textdatei kann man auf den Server hochladen indem man im Feld auf den "Browse" Button klickt. Es öffnet sich dann ein Datei-Auswahl-Dialog für die Auswahl einer bereits auf dem Server hinterlegten Datei. Über Kontextmenü und den Eintrag "Neue Datei" kann man eine lokal gespeicherte Datei zum Server hochladen und dann im Dialog auswählen.

Page Output: On the "output" page, you can now specify the format (PDF or CSV file) in which the report is to be generated, and how the report is to be delivered. We want the report to be sent to the Web Suite post box - to the cost centre manager - of each respective cost centre. However, we do not want to create a separate report for each cost centre. The report should be generated and send automatically to each cost centre manager (within the organisation chart selection). We have accomplished for one report to be generated for each cost centre via the report configuration. Here on the page “form”, we set the “new page” – option on “cost centres”. For the distribution of the reports, you can now explicitly specify one recipient for the output, or select the option "to invoice recipient". If this option is selected, the report is sent to the Web Suite post box of the user with the corresponding email address defined in the organisation chart element for which the report is to be created. Here it is the email address of the person responsible for the cost centre whom is entered in the organisation chart elements of the cost centre. This is how the reports can be sent to the corresponding "invoice recipients" automatically. For the email body you can specify a text file in the field "email text". The text file content would then be used as text in the body of the message. The text file can be uploaded to the server by clicking the "browse" button in the field. A file selection dialog will then open for selecting a file already stored on the server. Via the context menu and the entry "new file" a locally stored file can be uploaded to the server and selected in the dialog.

If no "email subject" is selected, the name of the report is used as title.

With the option "all invoice recipients in one file" we can achieve that all reports will be generated into one file again. The report would then be sent to the first recipient. This setting only makes sense if the report should be sent to one single recipient. Please note that the option "delete file after sending email" is set if you do not want to save the PDF on the server for other purposes.

After executing the report, each cost centre manager receives a message in the mailbox with the respective PDF as an attachment:

Statistik Auswertungen

Statistic Reports

Wie die Accounting-Auswertungen, können auch die statistischen Auswertungen über die Auswertungsverwaltung angelegt und verwaltet werden. Anders als bei den Accounting-Auswertungen, bei denen es im Prinzip 2 Typen von Auswertungen gibt - Summen- und Detailauswertungen, gibt es bei den Statistiken eine Vielzahl verschiedenster Typen und Untertypen. Es ist hier nicht einfach ersichtlich hinter welchem Typ oder Untertyp die gewünschte Auswertung zu finden ist. Deshalb ist es empfehlenswert die Statistiken über das Dashboard und dessen Vorlagen anzulegen. Bitte lesen Sie hierzu das Kapitel "Dashboard". 

Like the accounting reports, the statistical reports can also be created and managed using function report management. In contrast to the accounting reports, where there are basically two types of reports, (summary and detailed) statistic reports have a number of different types and subtypes. It is not quite obvious behind which type or subtype the desired report can be found. Therefore it is recommended to create the statistics using the dashboard and its templates. Read the chapter "dashboard" for more information.

Der Auswertungs-Kontext

The reporting context

Das Programm kann so konfiguriert sein, dass Auswertungen immer unter einem bestimmten "Kontext" ausgeführt werden. Es gibt drei Kontexte unter denen man eine Auswertung durchführen kann:

The program can be configured so that reports are always executed under a certain "context". There are three contexts under which a report can be carried out:

• Der Kontext "Meine Daten": Im Organigramm gibt es einen Teilnehmer der die Gesprächsdaten des angemeldeten Anwenders enthält. Nur dieser kann unter diesem Kontext ausgewertet werden. Für alle anderen Teilnehmer werden bei Durchführung der Auswertung keine Daten berücksichtigt.
• Der Kontext "Mein Team": Im Organigramm gibt es einen (oder mehrere Knoten) der die Teilnehmer enthält die das Team des angemeldeten Anwenders repräsentieren. Nur diese Teilnehmer können unter diesem Kontext ausgewertet werden. Für alle anderen Teilnehmer werden bei Durchführung der Auswertung keine Daten berücksichtigt.
• Der Kontext "Meine Firma": Das sind alle anderen Teilnehmer der Firma des angemeldeten Anwenders. Im Normalfall ist der oberste Knoten im Organogramm.  

• The context "my data": In the organisation chart there is one subscriber holding the call data of a logged on user. Only this subscriber can be evaluated under this context. For all other subscribers, no data is considered when the report is run.
• The context "my team": In the organisation chart there is one node (or more) that includes the team of logged-in users. Only these subscribers can be evaluated under this context. For all other subscribers, no data is considered when the report is run.
• The context "my company": These are all other subscribers in the registered user's company. Normally, the top node in the organisation chart. 

Über die Anwender-Rolle ist definiert welche Statistiken der Anwender unter den jeweiligen Kontexten ausführen darf und welche Gesprächsarten in den Accounting-Auswertungen unter den jeweiligen Kontexten berücksichtigt wird. So ist es zum Beispiel möglich, dass ein Anwender die Privatgespräche nur unter dem Kontext "Meine Daten" auswerten darf. Oder ein Anwender darf die Auswertung "Zeit am Telefon" nur im Kontext "Meine Daten" und "Mein Team" ausführen, nicht aber für den Kontext "Meine Firma". Führt man eine Auswertung unter einem Kontext durch, unter dem man keine Rechte hat, dann ist die Auswertung leer, d.h. sie enthält keine Daten. Die Ausführung ist aber trotzdem möglich.

Die Auflösung welche Organigrammbereiche für den Kontext "Meine Daten", "Mein Team" und "Meine Firma" steht, wird am Anwender selbst definiert. Entweder explizit durch eine manuelle Zuordnung der Organigramm-Bereiche zu den jeweiligen Kontexten oder implizit durch den Eintrag der Anwender-Kennung (i.d.R. die Email Adresse) am entsprechenden Eigenschafts-Feld des Organigramm-Elements. Welche Kennung und welches Feld zu verwenden ist, ist über die Grundeinstellungen festgelegt.

The user role defines which statistics a user may execute under the respective contexts and which call types are considered in the accounting reports under the respective contexts. For example, it is possible that a user may only evaluate private calls under the context "my data". Or a user may execute the report "time on the telephone" in the context "my data" and "my team", but not in context "my company". If you issue an evaluation under a context under which you have no rights, the report will be empty, i.e. it contains no data. However, it is still possible to execute the report. The resolution of which organisation chart areas stand for the context "my data", "my team" and "my company" is defined by the user. Either explicitly by manually assigning the organisation chart areas to the respective contexts or by entering the user ID (usually the email address) in the corresponding property field of the organisation chart element. In the basic settings, it is defined which identifier and which field to use.

Mit diesem Mechanismus ist es möglich, dass Sie eine Auswertung anlegen und konfigurieren, die von allen Anwendern verwendet werden kann, die Daten die die Auswertung aber enthält sind immer kontextbezogen zu dem Anwender der die Auswertung durchführt. 

This mechanism allows you to create and configure a report, which can be used by all users. However, the data contained in the report is always context-related to the user executing the report.

Die Verwendung der Kontexte ist im Normalfall nicht aktiviert. 

The use of contexts is normally not activated.