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First of all, within the field "contents of the lines" choose whether it should be a total or a detailed report. For the total reports, you define the basis on which the total is to be calculated (organisational chart level, target number, distance zone):
From "sums total company" to "sums classifiers" the totals are based on the organisation chart levels. For instance, totals per department. By "sums zone/business", the number of calls to the individual zones (city, near-distant, international ...) is added up. By "sums of customer numbers", a sum is calculated and displayed for each external customer telephone number. In order to form totals per customer number, the customer numbers and the customer names must be made known via an import file. If you have selected the option "sums of customer numbers ", you also specify the import file on this page.
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