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Further settings and functions can be activated and configured subsequently.

Software activation and licence copy protection

Menu bar: ? / Licence activation

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Online licence activation

The simplest activation variant requires a connection to the aurenz licence server: https://service.aurenz.de

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• Activation code
• Token (see above)
• Status and expiry times (i.e. whether a licence is valid and until when)

Manual licence activation

WARNING: The licence must be reactivated every 12 months when activating the licence manually. 40 days before the activation expires, the program activation window will remind you of the expiry direct after logging in.

By manual licence activation, in order to receive the activation code, the activation number and serial number displayed in the aurenz software must be passed on to aurenz customer service by e-mail or telephone. Enter the activation code in the field provided in the program activation window. Please use the aurenz contact details in the program window of the licence activation.

USB dongle as copy protection (obsolet)

This installation variant is still mentioned for historical reasons, but not recommended. With this installation variant, you should observe the following points:

• Check that the USB port is not blocked by the firewall or a virus scanner
• During the installation process, the driver for the USB dongle will be installed
• Do not insert the dongle until the installation wizard prompts you to do so (otherwise the windows systems might install the wrong driver)
• The dongle must be plugged into the computer on which the installation is carried out.
• For installations in a virtual environment, a USB Ethernet adapter may have to be used if the virtual environment cannot hand on the USB dongle (e.g. via USB pass-through) to the virtual instance.

Define the call types to be stored

Menu bar: File / Program Setup / Basic Settings / Storing Call Types / Communication / Storage/ Direction.

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• External outgoing calls always will be stored and can't be activated/deactivated 
• External incoming calls

Setting the network carrier tariffs

Menu bar: File / Program Setup/ Network carriers

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For details, see Netzanbieter-Tarif Importieren.

Hunt group definitions

Web Suite menu bar: File / Settings / Hunt Group Configuration

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After you have saved the APPSettings.ini, you must restart all system program and associated services. When setting up the hunt group, this INI key enables you to enter the extensions of the hunt group members in the associated hunt group. Enter the extensions of hunt group subscribers individually separated by commas, or grouped together as a section separated by hyphens (e.g. 54-58). Only the extensions entered here are included in the hunt group agents report.

Organisation Chart

Web Suite Tile Organization chart
The organisation chart enables targeted reports based on the hierarchical structure of the company or organisation, individual departments as well as teams structured in the form of a hierarchical tree structure.

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The organisation chart can be created manually, by importing from a text file (CSV) or by matching a directory service via LDAP (e.g. Microsoft Active Directory) or via XIE (HiPath Manager). Details can be found in Organigramm.

Connection to TC system(s)/PBXs

Menu bar: File / Program setup / Data sources

The DataCollector program as the host for the data sources is responsible for connecting the communication systems. Basic information about data collection can be found in (DataCollector Datenaufnahme). It is possible to oben the data source overview window also in the report module application (UCA.exe).

Create, edit and test data sources

The data source can be created during or after the program installation. As the settings differ depending on the communication system, please use the appropriate connection description here aurenz Wiki.