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Supported IPO Editions
500v2 Standalone
IP Office Server Edition/Select
IP Office Server Edition/Select with Primary/Secondary/Expansion (limitation: Sync only with the primary node)
Not supported:
500v2 SCN Network
Prerequisites
The Presence Hub Cloud service will be connected to the Avaya IPO on the customer side through the Avaya MT-CTI3 interface. This interface needs to be activated in the Avaya IPO admin portal.
Since the MT-CTI3 interface is being accessed from the Presence Hub cloud service, please check your network and firewall settings. Remark: Avaya Workplace clients working remotely also utilize this interface, it needs to be set up/configured in a similar manner. The administrator who is managing your Avaya IPO should be able to configure this. However, the next section shows the necessary configuration settings.
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