| Inhalt |
|---|
The organisation chart is the image of your company structure and enables targeted reports based on the hierarchical structures. It also is the base of the users’ access authorisation. This makes it is possible to create users who only have access to certain sections of the organisation. Up to seven levels are supported. A level can represent a location, a department, a cost centre or any other organisational unit. The name of the respective levels should be explicitly named in the basic settings, and this name will then be displayed in all dialogs and program-menus. By default, the first level is referred to as "company", the second as "cost centre", and the third as "department" Each additional level is referred to as "level n".
...
The most important element in the organisation chart is the so-called "subscriber ". The call data is assigned to the subscriber via a classifier. A classifier is for example the subscriber-telephone number. It could be the extension, a project identification number or the mobile phone number which represents the subscriber in the organisation chart. It is important, that the classifier is specified to the subscriber just like it appears in the call record (CDR). This means that if the call number appears fully qualified in the CDR, and is also processed like this in the "data recording" module, the classifier (feature column in the table) must also be displayed to the subscriber like this. If a subscriber has several call numbers, these can be specified individually in the table. By reporting, all call data from these call numbers will be acknowledged in regard to this subscriber.
Reports can be conducted differentiated for various call types and cost types. For example, a report can contain only data from project calls. Or a report can contain only data that has been imported from a mobile phone bill. For this reason, there is a filter option for call types and cost types by reporting. Define all relevant classifiers with the appropriate classifier type for the subscriber. Which classifier types are available depends on the basic configuration of the program - not all types are always visible.
...