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This documentation is valid as of the iQueue pro/iPro UC-Analytics version 13.1.1.
The connection to the Starface STARFACE was completely revised with the release 13.1.1. The call data is now actively transferred to the UC-Analytics from Starface via http/https, using a STARFACE CDR-Connector module. Please download the latest version of this module here: aurenz download
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This document describes the data transfer from STARFACE via the module CDR-Connector. In order to make this work, the UC Analytics PC and the STARFACE must be connected to LAN. The data is transferred via HTTP or HTTPS (make sure that the corresponding ports are not blocked by a firewall).Before CDR transfer, the STARFACE and the UC-Analytics must be prepared which is described in the next sections.
Configuration of the STARFACE
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the
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STARFACE
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Set up STARFACE CDR Connector module
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Setup a data source to connect to the STARFACE
To retrieve CDRs from the STARFACE a so called data source instance has to be created. The data sources are managed by the program module called data collector. You can access the data collector through the tray icon in the windows task bar:
Double click on the 
icon and the data collector application opens. Login with the "superuser" account. If you haven't installed the iQueue pro/iPro UC-Analytics yet, you can also configure a data source instance during the installation prozess which is described in the next sections.
Installation of the UC-Anayltics software
Start the setup from the iQueue pro/ iPro UC-Analytics download and follow the instructions of the installation routine. For standard installations, default settings of the installation wizard can be used. After the installation, you will be asked whether you want to setup the connection data source connect to the a telephone system immediately or later, select "Install now" and carry out the following steps (all settings can be changed via the configuration tool datacollector data collector later on).
Selecting the phone system
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You can setup some additional settings after a data source once was created. Please open the data collector module and then the Overview window:
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Then select the data source instance you want to configure and double click in it. Open the configuration, if needed pause the connection.
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