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The Call forwarding on busy (CFB) option must be set in the user object. This is shown as an example in the screenshot below (the actual values are of course customer-specific).

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Configuration of the PBX Connector for the innovaphone cloud

Please configure a new connector under Configuration in the table of PBX Connectors with Add Pbx. A dialog appears: As type, select one of the entries that starts with “innovaphone”. If you have selected an item, a description of how the connector handles the status mapping appears below the combo box. Please check the description if the mapping rules fits to your requirements. If not pick another type and check again. Finally assign a meaningful name and description and commit the changes with update. The settings can be changed any time by selecting edit in the corresponding line in the list.

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Now, after you created a PBX Connector instance, you will find it in the table. The status of the connector is shown in the Status column. Since the connector is not configured yet, it shows “Offline”. To configure it, click the Configure button. Configuration details will be displayed in a pop up window. 

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• Server: IP-Address/DNS of the Avaya IPO

• Port: depending on the protocol, usually 443,

• Protokoll: usually wss

• Login Username: This is the app login previously created in innovaphone (here it is “Aurenz-PresenceHub”).

Pressing the Test button attempts to establish a connection to the innovaphone cloud instance. If successful, this is indicated by a green notification pop up. In case of an error, a red notification pop up with an error description appears. Please save the settings with pressing the Save button.

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Now the configuration of the PBX Connector is finished and you can continue configuring